Bruce Boissonnault

MBA (Kellogg School of Management, Northwestern University)
BS Marketing (University of Arizona)

Research Interests

Using performance measurement science to improve health care and medical industry results:
-Effective national database design and effective performance measurement systems design (e.g., national health care data highway, unmet medical care database normalization requirements, flexible and scalable, optimal government role, industry role, 3rd party certifier role, consumer role, insurance role, effective patient de-identification, public access to de-identified databases, database ownership)
-Specific performance measures – design and evaluation (e.g., RAMR, errors, infections, never events, volume, patient experiences of care, how to develop effective measures, avoiding the “wrong” measures, etc.)
-Behavioral factors in performance measurement (e.g., agency theory, cognitive dissonance, information asymmetry, etc.)
-Unintended consequences of poor design in performance measurement systems, reward systems, price transparency systems, insurance systems, and one-off reporting
-Free market failure in medical care industry and how to make markets work more effectively
-Transparency & freedom of information laws, consumer empowerment
-Potential of and interplay between unraveling, government disclosure, and third party certifiers
-Philosophical factors of performance measurement (e.g., problem of induction, Hume’s guillotine, falsification)


Bruce A. Boissonnault is a respected advisor to providers, governments, large data aggregator corporations and media. He is founder and past-President of the Niagara Health Quality Coalition (NHQC), a nonprofit collaboration of business, health care, government and consumer leaders that has earned a national reputation for improving health care results. He serves as a policy and technical advisor to federal, state and international government agencies, and to large multi-national and regional corporations, on matters related to health care economics, strategy and performance improvement. Mr. Boissonnault is also member of the adjunct faculty at Northwestern University’s Kellogg School of Management.

Mr. Boissonnault is dedicated to improving medical industry results through effective use of performance measurement and quality reward systems. He founded and served for two decades as president and senior scientist for NHQC which publishes a variety of tools to help consumers evaluate health care. This includes the New York State Hospital Report Card(SM), the nation’s most highly respected hospital quality report of its kind, designed to help patients and policy leaders make better health care decisions. NHQC operates, an independent, credible source of consumer information about providers’ performance in several states.

Mr. Boissonnault serves in multiple national roles. He served as co-chair of the National Quality Forum Hospital Outcomes and Efficiency Steering Committee which was funded by Congress to recommend the best tools for evaluating hospital performance nation-wide. He also served on the national steering committee for nursing home measures and as an advisor to MEDPAC, the National Health Care Quality Report to Congress, the National Health Care Disparities Report to Congress and as a national expert reviewer for the Institute of Medicine on major reports to Congress.

He is respected as a media advisor. Mr. Boissonnault’s work has been chronicled in media outlets including The New York Times, Wall Street Journal, Consumer Reports Magazine, AP, Gannett, National Public Radio, ProPublica, The Buffalo News, New York Daily News, New York Newsday, Rochester Democrat and Chronicle, Syracuse Post Dispatch, Albany Times Union, Business First, Craines New York Business, Albany Business Journal, AARP Newsletter, Managed Care Magazine, Disease Management Advisor, MSNBC and other respected health care media voices. In addition, Mr. Boissonnault’s research has been published in peer reviewed journals such as Oxford University Press, Health Affairs and others.

Prior to his current posts, Mr. Boissonnault served in executive positions including at The Walt Disney World Company, Price Waterhouse, May Department Stores Company and Mobil Oil Corporation. Mr. Boissonnault lives with his wife and two adult sons in Williamsville, New York.



Additional Recent Publications