Carolyn Steele Gray

PhD (University of Toronto)
MA (Ryerson University)
BKin Hons (McMaster University)

Professional Interests

eHealth (design, implementation, evaluation), integrated care, complex chronic disease, primary and community care, goal-oriented care, case studies, implementation, change management, organizational behaviour, health policy


Dr. Steele Gray’s program of work focuses on the role of health information technology in supporting patient-centred care delivery for patients with complex care needs. Among the areas of focus are to explore how technology can be leveraged to enable implementation and sustainability of innovative models of care as a means to support health system transformation. Her current area of focus in on technology use in primary care and integrated primary care models.

Dr. Steele Gray has been developing and evaluating new technologies, most notably the electronic Patient Reported Outcome (ePRO) mobile application and portal, and is developing change management and implementation frameworks to support implementation of new and existing technologies. Dr. Steele Gray has sat on a number of expert working groups and panels with the Ministry of Health and Long-term Care and Health Quality Ontario to help refined the provinces eHealth strategy. Dr. Steele Gray is partnered with key stakeholders like Health Quality Ontario and the Association of Family Health Teams of Ontario (AFHTO) to support dissemination and uptake of research findings.

Dr. Steele Gray additionally founded and leads the Multi-national eHealth Research Partnership for patients with Complex Chronic Disease and Disability (the eCCDD Network).The network includes an international group of researchers and policy makers who are seeking ways to adopt new technologies to support patients with complex care needs. The network has recently published their foundational work in Healthcare Quarterly which outlines the opportunities and challenges in adopting eHealth technologies in Canada, the US and Scotland.

Dr. Steele Gray has published work in the areas of eHealth and mHealth technologies for patients with complex needs, organizational change, health policy and patient-centred care delivery, as well as spoken at national and international conferences. She has taught Health Policy at York University and delivered invited lectures on organizational change, research methods, and program evaluation at the University of Toronto and Ryerson University. Dr. Steele Gray currently teaches Qualitative Methods at IHPME.



Additional Recent Publications

Seeking Accountability: Multi-Service Accountability Agreements (MSAAs) in Ontario’s Community Support Sector