Mark Fam

MHA (University of Ottawa)

Professional Interests

health system strategy and performance management, population health management and clinical service planning, service integration and partnership models, eHealth, health care consumerism, and leadership development


My work includes a focus on the provincial Health Link pilot initiative, which is targeted at improving care for the top 1-5% of patients who use over 60% of provincial health system resources.  As a program leader and researcher for the North York Central Health Link, I work with a team dedicated to improving care coordination, reducing hospital re-admissions and emergency room visits, and enhancing experience for these patients and their caregivers.  Important to this work, I support research and program evaluation efforts focused on understanding the relative benefits of the Health Links investments, and the success factors critical to enabling long-term sustainability of the model.

Speaking Engagements

  • Health Quality Ontario Transformation Conference – Choosing Wisely (2015)
  • IHI / Health Quality Ontario Conference (Toronto) – Triple Aim (2015)
  • Health Quality Ontario Transformation Conference – Care Coordination (2014)
  • OHA HealthAchieve – Health Links Panel Discussion (November 2014)
  • BC Health Leaders – Primary Care – Hospital Integration (October 2014)
  • Multiple Media Interviews in TV, Print and Radio – Varied Health Topics (2009 – 2012)
  • CCHL National Health Leadership Conference – Moderator (2012)
  • CMA EMR End User Conference – Health Consumerism (2012)
  • ACHE Congress – International Health Systems (2012)
  • OHA HealthAchieve – Rebuilding Consumer Trust (2011)
  • HSCN Conference – Provider-Supplier Relations (2011)
  • OHA HealthAchieve – Talent Management (2010)
  • HSCN Conference – Health Supply Chain Performance (2010)
  • SAHO Annual Conference – Health Consumerism (2010)
  • Quebec Medical Conference – Health Consumerism (2009)
  • INTD Medical Tourism Conference – Medical Tourism (2009)
  • OHA HealthAchieve – Health Consumerism (2009)


Additional Recent Publications

  • Medical Tourism in Canada (2011)

  • 2011 Canadian Health Consumer Survey

  • 2010 Global Health Consumer Survey

  • Improving Health Supply Chain Performance, Logistics Quarterly (2010)

  • Don’t Waste a Crisis: Managing Health Care Costs in Volatile Times (2009)

  • Personal Health Records: Helping Consumers Take the Driver’s Seat (2009)

  • Treating Patients Like Consumers: 2009 Canadian Health Consumer Survey

  • Treating Patients Like Consumers: 2009 Canadian Health Consumer Survey

  • Greening and Sustainability in Health Care and Life Sciences (2008)

  • Adopting Research To Improve Care (ARTIC) - Spreading Choosing Wisely (2016)